Refunds and Returns Policy for Hargrave Labs – Effective Date: July 20, 2023
1. Introduction
Thank you for shopping at hargravelabs.com. We want you to be completely satisfied with your purchase, and we are committed to providing a fair and straightforward Refunds and Returns Policy. Please take a moment to review the following information to understand the process, conditions, and timeframes for product returns and refunds.
2. Eligibility for Returns and Refunds
2.1 Product Eligibility
Our Refunds and Returns Policy applies to physical products purchased directly from hargravelabs.com. Custom-made, personalized, or perishable items may not be eligible for return or refund unless they arrive damaged or defective.
2.2 Timeframe
You may initiate a return within 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
3. Initiating a Return
To initiate a return, please follow these simple steps:
3.1 Contact Customer Support
Send an email to hargravelabs@gmail.com with your order number and a brief explanation of the reason for the return. Our customer support team will respond within two business days and guide you through the return process.
3.2 Return Authorization
If your return request is approved, we will provide you with a Return Authorization (RA) number and further instructions on how to proceed.
4. Return Shipping
4.1 Cost Responsibility
Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
4.2 Packaging
Please ensure the product is securely packaged to prevent damage during transit. We recommend using the original packaging if available.
5. Refund Process
5.1 Inspection
Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 2. If the product qualifies for a refund, we will process it promptly.
5.2 Refund Method
Refunds will be issued in the same form of payment used for the original purchase. Please allow up to 10 business days for the refund to reflect in your account.
6. Non-Refundable Items
The following items are not eligible for returns or refunds:
– Gift cards and promotional vouchers.
– Items returned without a valid RA number.
– Products damaged due to misuse, abuse, or improper handling.
7. Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately at hargravelabs@gmail.com. We will arrange for a replacement or issue a refund without any additional charges.
8. Contact Information
For any questions or assistance regarding returns and refunds, please contact our customer support team at:
Email: hargravelabs@gmail.com
9. Changes to the Policy
We may update this Refunds and Returns Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated to you via email or prominent notices on our website.
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By continuing to shop on our website, you agree to be bound by the updated Refunds and Returns Policy.